FAQ

Where is the store based?

Glendale, CA

 

What is this store's return and exchange policy? 

If an item is faulty, wrongly described, or different from the sample shown, we will meet our legal obligation which may include refunding the purchase price, or providing a replacement product. The item must be returned within 30 days from delivery date with proof of purchase (Packing Slip). In both cases (product return/exchange), you must safely re-pack the item(s), and ship it/them back to :

[ CONTACT US TO RECEIVE ADDRESS ]

Order items must remain in their initial condition for the refund to be approved. After we receive the goods, the order amount will then be sent back on the credit card which was used to order. The transaction can take up to 3 days to appear on your bank account statement.

Learn more about our Refund Policy here (Hyperfuser® link).

 

Do you accept orders placed outside of the US?

We sure do !

 

How long will it take to receive my order?

Once shipped most US orders take from 2 to 7 business days to arrive depending on the availability of your local postal service. International shipping delivery times may vary between 8 and 12 days.

 

Do you use drop-shipping ?

Yes, of course. As our listings are stored in several warehouses accross USA, Asia and Europe , some orders might be splitted in a few packages. For bulk orders, drop-shipping can also be used upon customer request.

 

How do I pay for my order? Is it secure?

HYPERFUSER® checkout process is powered by Stripe, one of the most trusted online payment solutions on the web. Because of this, HYPERFUSER® is SSL encrypted, and has all the same securities and payment fraud protection as leading payment processors. When visiting a website, always check there is a padlock in the address bar.

Learn more about Stripe on www.Stripe.com.

 

Which Debit / Credit cards do you accept ?

We accept Visa, Mastercard, Discover, American Express and Diners Club. We also accept Apple Pay.

 

What if something is wrong with my order?

If you have a problem with an order from our store, please contact us directly, through the Contact page.